We Cant Retrieve Tv Listings Right Now Please Try Again Later
Almost all the TVs from leading TV manufacturers LG, Panasonic, Samsung and Sony are smart. That means they tin can access a range of catch-up and streaming apps, including Amazon Prime number Video, BBC iPlayer, ITV Hub, Netflix and YouTube.
The convenience of having live Boob tube and catch-up services on one device with one remote is undeniable, but for years we've received reports of pop apps vanishing from people's TVs. The apps can exist gone for days, weeks or months, and sometimes they never return.
In a survey of ii,050 people we found that, of the 57% who endemic a smart TV, 22% had lost admission to ane or more apps, on boilerplate. About only lost access for a short period of time, but whether you lot can't use your favourite apps for an hr or a month information technology's however frustrating.
We asked manufacturers for their advice on what do if y'all've lost access to any apps. Read on for these troubleshooting tips and our advice if they don't piece of work.
Bear in mind that ownership a smart Television set doesn't guarantee you'll be able to get every app in the first place. Check our Idiot box reviews to meet which of the popular streaming and catch-upwards apps each model supports.
Not sure if your Idiot box's smart? Learn more about what'southward special about these TVs and encounter our pick of the best models in our guide on what is smart TV .
What do TV manufacturers advise when apps go AWOL?
A missing app is oftentimes across your control, and getting it back can be a waiting game. But in some cases, a few simple steps could see your favourite streaming apps safely back on your smart Television receiver card.
Samsung smart TV app solutions
- Resetting the smart hub in your Idiot box tin sometimes bring apps back from the ether. Printing the 'Menu' key on your remote then navigate to 'Smart Hub' followed by 'Smart Hub Reset' and finally 'Reset Smart Hub'. You'll now demand to enter your Tv'south Pin, which volition exist 0000 if you haven't changed it. On some Samsungs the 'Reset Smart Hub' option is in the 'Cocky Diagnosis' menu.
- Attempt a full reset If that doesn't work, attempt a full reset. This will revert your TV to how it was when you offset took it out of the box, with the exception of your wi-fi, so you won't need to put in your details again. In one case you've accepted the terms and weather, the apps will exist reloaded and this could become the app back. Head to the 'Self Diagnosis' menu and choose 'Reset'. You'll be asked for your Pin again.
- Last resort: a factory reset If the app icon still eludes you, a total factory reset is the next step. Samsung recommends calling its client back up squad, who will guide y'all through the procedure. They tin too remotely access your TV to make sure the procedure is done correctly.
Tech tips you can trust - get our gratis Tech newsletter for communication, news, deals and stuff the manuals don't tell you lot
LG smart Telly app solutions
- Check the cyberspace connexion It may seem obvious, but check to see if your Television can access the internet. If yous've lost connectedness for any reason, you won't be able to use any apps and it could be the reason they've disappeared or fail to open.
- Update the firmware If your cyberspace connectedness isn't the issue, try to update your TV's firmware. This is ofttimes an automatic process, simply not ever. Press the 'Home/Start' button on your remote and you lot'll see the launcher bar. From in that location, click the 'Settings' icon followed by 'All Settings'. Next, click 'Full general' and whorl down to 'About This Boob tube', then 'Check For Updates'. If your TV isn't upwards to engagement, yous'll be able to download the latest software version, which could restore your streaming apps.
- Reinstall the app You can try reinstalling the app, although this will only help if you can however see the app icon but tin can't access it for some reason. Press the 'Home/Start' push and select 'More Apps' from the launcher bar. Find the app that isn't working and click the arrow above the icon. Y'all should come across a skull or 'X' symbol – click this and the app will be uninstalled. You can then download it again from the app store.
- Is your TV'due south location set right? Believe it or not, if your Idiot box thinks it's in another land so information technology can foreclose apps from working. It'southward unlikely that this is the reason, but information technology's worth checking. Bring up that launcher bar by hitting 'Home/Start' on your remote and select the 'Settings' icon. Go to 'All Settings', and so 'General' and scroll down to 'location'. Y'all'll be able to enter your postcode here and hitting 'Enter' to update your location.
- Try resetting your TV If you're notwithstanding locked out of your app, it's reset time. Bring upwardly the launcher bar with the 'Home/Start' button on the remote and head to 'Settings'. Select 'General', then 'Reset to Initial Settings'.
- No joy? Contact customer services, if you lot haven't already, and they should exist able to help.
Panasonic smart TV app solutions
- Check your net connectionYous can also endeavour resetting your router, only this is only necessary if you tin can't find or access any of the apps on your Tv.
- Update the firmwareBecome to the 'Network' section of the menu and so select 'Software Update'. The Goggle box will then tell you lot if at that place's a new version available and yous tin install it.
- Manufactory resetIf all else fails, it's time to put your Television back to its manufactory settings. Caput to the 'Settings' menu followed by 'Device & Preferences', so 'Reset'.
Sony smart Tv set app solutions
- Check your internet connectionYous can besides try resetting your router, simply this is merely necessary if yous can't detect or admission any of the apps on your Television receiver.
- Update your firmwareThis is an easy one; press the help button on your remote, or find it in your settings bill of fare, and so bank check to see if automatic updates are turned on. If they aren't, and then turn them on and your TV will outset looking for new software. There's an pick in the same bill of fare to cheque for updates manually, too.
- Sync your appsThis acts like a refresh for your apps and is normally washed later a factory reset (more than on that later), but it won't hurt to try it. The method differs depending which version of Android Television set you lot have.
- Android 9: press Home → Settings → Device Preferences or Accounts & Sign in → Google → Choose synced apps → Select items to sync → Sync now.
- Android 7 and 8: Home → Settings → Google → Choose synced apps in Sync → Select items to sync → Sync now.
- Android 6: Dwelling → Settings → Personal → Google → Choose synced apps in Sync → Select items to sync → Sync now.
- Try a factory resetThis is a last resort equally you'll demand to add all your details into the TV. That means connecting to your wi-fi and installing your apps again. You demand to use the buttons on the Television receiver itself.
- For Sony TVs with ane button, first unplug it then hold the power push. Plug the Boob tube back in and don't stop pressing the button until the ability LED turns white. This will take between 10 and 30 seconds. The Television set will so turn off and on a few times, and it should now be reset.
- For Sony TVs with iii buttons, unplug the TV and so hold the power and volume down buttons. Plug the Boob tube dorsum in and go along to printing the buttons until the erasing screen appears. The Television will turn off and on a few times, and should now exist reset.
What tin can you do if the Tv apps don't come back?
Although far from ideal, a Goggle box losing admission to an app doesn't necessarily mean you lot won't exist able to watch it until you upgrade your fix. We've establish a few straightforward ways to get your favourite apps on your screen again.
Cast the TV app from another device
Casting is where you display an app from a telephone or tablet on to a dissimilar screen. Many of the mobile versions of streaming and catch-upward apps, such equally iPlayer and ITV Hub, support casting, and most smart TVs have the necessary software to bandage to.
Await for the cast symbol (pictured here) on the mobile app, press information technology and select your Television's model proper noun to begin casting. Yous tin learn more about casting in our guide on getting devices continued to your Television receiver .
Buy a dedicated Telly streamer
Another option is to buy a dedicated Tv streaming device that connects to your Boob tube through a HDMI port.
The Amazon Burn Television receiver Stick, Google Chromecast and At present Television Stick are some of the nigh popular, and they back up many of the same apps as smart TVs.
Check our Television streamer reviews to see what apps they support and which is all-time.
Contact the Idiot box manufacturer or retailer
There are several dissimilar reasons why an app could vanish. Information technology'due south worth contacting the manufacturer in the offset instance. They are more likely to be able to help diagnose the issue and give y'all additional assist.
Currently, the loss of an app probably won't entitle you to whatever compensation, but some updates to the law could require TV manufacturers to guarantee a TV volition take app back up for up to seven years.
If you bought your Goggle box very recently, and did so partially on the basis of the apps that marketing information claimed the TV supported, you could also try complaining to the retailer that the Tv is 'not as described' under the Consumer Rights Human action. Visit our guide to the Consumer Rights Act to find out more than most this consumer protection.
Details of our survey
We surveyed 2,050 members of the Great British general public online in Apr 2019.
Nosotros asked what apps they had lost admission to, how many times they had lost access and how long they had lost access for to gauge the scale of the upshot.
Source: https://www.which.co.uk/reviews/televisions/article/what-to-do-if-your-tv-has-lost-access-to-streaming-apps-aWBB64o9gA5s