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Step 1: Lock your account (optional just recommended)
If your business relationship was hijacked, in nearly cases your email address on that account volition have been changed. Steam will send you an email informing you about the change:
If you receive that email even though you did not change annihilation, then click "use this business relationship specific recovery link" to lock your account, to foreclose the hijacker from doing anything harmful with information technology.
If you lot had email verification instead of mobile hallmark, yous will run into this instead:
Make sure to write downward the unlock code, you will need it to unlock your account afterwards.
Afterwards, you can then contact Steam Support.
If you are unable to lock your account, do not panic. Skip to the adjacent step.
Step 2: "I forgot my password"
Begin the process of contacting Steam Support
You will see this:
Enter your account login proper name, which the hijacker cannot change.
Then click "I'chiliad not a robot". Y'all will be required to practice the CAPTCHA.
If the CAPTCHA keeps giving you an error, attempt 1 of the following:
- Effort using another browser/device on recovering the business relationship.
- Disable extensions on the browser.
- Make sure you're not using any proxies/VPNs when doing the recovery procedure.
- Enable Pop-Ups site permission
- Refresh it multiple times.
If none of the above suggestions work, delight annotate beneath with the Reference ID.
Step 3: "I no longer take access to mobile authenticator"
Steam will at present ask you how y'all want to reset your password. If you have Steam Baby-sit mobile authenticator enabled on your account, they will ask you if you want to reset with that.
As about hijacked accounts do not utilize the mobile authenticator, nigh of you who are using this guide volition not see this section. Feel free to scroll to the next stride.
Just if Steam does ask y'all if y'all want to reset using the mobile authenticator, click on "I no longer accept access to my Steam Baby-sit Mobile Authenticator".
Step four: "I no longer have access to this phone number"
Adjacent, if yous have entered a telephone number on Steam, Steam will ask you lot if you want to reset your password through SMS verification.
Hijackers volition commonly change your number or remove them, then if you meet this part, click on "I no longer have access to this phone number".
Step 5: "I no longer have access to this email address"
Next, Steam volition ask if you want to reset your password past sending verification lawmaking to your email address.
Assuming that the hijacker has changed your email address (which happens a lot), click on "I no longer have access to this email address".
Pace 6: "I forgot my countersign"
Now, Steam volition ask you to enter your account's password.
In most cases your password will have been changed by whoever hijacked your business relationship, and then click on "I forgot my password".
Step 7: Contact Steam Support with proof of ownership
Now you will finally attain the page that allows you to contact Steam Back up regarding recovering your stolen account.
Fill in all the relevant data that you recollect will assistance you recover your account.
Things that are necessary:
- Your current contact email address.
- Proof of ownership. This can either exist the payment method that yous used to purchase games/Wallet funds and/or the retail CD key(s) that you accept activated on your Steam business relationship.
Delight bank check here to run into what constitutes "proof of ownership".
And think, in your words to Steam Support, try to be polite! After all, nobody wants to help someone who is rude.
However, if you have recently made a purchase on your account, you may see this screen instead:
If the information matches yours, continue to verify your card. Otherwise, click "I no longer have access to this card anymore" at the bottom.
Last stride: Send and wait for Steam Back up to respond
Click "Send" after you are done.
Now you wait for Steam Support to answer to y'all. There is not a fixed amount of time for Steam Support to respond, information technology depends on how many tickets they accept to handle. All I can advise is to exist patient.
You may cheque the electric current Steam Support statistics and average response times hither:
As a reminder, if you lot get CAPTCHA issues, try 1 of the following:
- Try using some other browser/device on recovering the account.
- Disable extensions on the browser.
- Make sure you're not using any proxies/VPNs when doing the recovery process.
- Enable Pop-Ups site permission
- Refresh it multiple times.
Endmost words and credits
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Source: https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560